Effective Date: June 30, 2025
At CloverDeep.com, we strive to ensure our digital resources, color tools, and creative guides meet the highest quality standards. Since our products are delivered digitally, we do not offer returns in the traditional sense. However, we are committed to fairness and transparency when it comes to refund requests.
💳 Digital Products
All sales of digital items—including downloadable design resources, color palettes, templates, or guides—are considered final once the download or access has been initiated.
We do not offer refunds for:
- Instant digital downloads
- User dissatisfaction due to design preference
- Accidental purchases
✅ Eligible Refunds
Refunds may be considered under the following conditions:
- You purchased a product but were unable to access or download it despite following all instructions.
- You received duplicate charges for the same item due to a technical issue.
- The product was significantly different from its advertised description or preview.
In such cases, please contact us within 7 days of your purchase on the Contact page, including:
- Your order details (email used, purchase ID if available)
- A brief explanation of the issue
- Screenshots or relevant information to help us verify your concern
🕒 Refund Processing
If approved, your refund will be processed to the original payment method within 5–10 business days, depending on your payment provider.
📌 Important Notes
- Refund requests made after 7 days of purchase will not be considered.
- Abuse of the refund policy (e.g., repeated requests after download) may result in account suspension.
If you have any questions or concerns about this policy, don’t hesitate to reach out via our Contact page.